How we collect details about our customers
We gather information about individuals when they sign up to receive our email newsletter or join our birthday club. We also take details of a person's name, telephone number and email (if provided) when they book a table and an address for customers to whom we are posting our vouchers. As part of government guidelines on Covid-19 Track and Trace, we ask customers to fill in a card with details of their name, phone number or email and date of visit.
What information do we keep?
Customers’ names, email addresses for those who sign up for our newsletter and for birthday club members, the date of their birthdays and their addresses. We process this data on the basis that either consent has been provided or a legitimate interest exists. We keep customer details of name, contact and date of visit for the Covid-19 Track and Trace as instructed by the government guidelines.
How do we protect your personal data?
Access to your electronic data is password protected to guard against any unauthorised access or damage to, or disclosure or your information. Customers' details for Covid-19 Track and Trace requirements are kept in a safe and then destroyed after 21 days.
How do we use this data
We use the information to keep in touch with customers, so that we can tell them about events and activities at the pub, and about our services and offers that may be of interest. We keep restaurant diary information to enable us to reconfirm bookings. Covid-19 Track and Trace data is not used by the Royal Oak.
How long do we keep the data?
Until customers tell us that they no longer wish to receive our newsletter or belong to our birthday club. Thereafter we will maintain a record that they no longer wish to be contacted. Customers details for Covid-19 Track and Trace requirements are destroyed after 21 days.
Do we share this information?
Ending contact from The Royal Oak
Customers who no longer wish to be contacted simply need to tell us by phoning, writing or emailing using the contact details on this website or on our emails. There is also an unsubscribe option on all newsletters. If customers ask us to stop contacting them, we keep a record of this instruction.
Like many pubs The Royal Oak employs CCTV as a security measure. Information captured on CCTV is stored securely and deleted after 21 days.
The Royal Oak abides by the Card Payment Industry Data Security Standards.
What are your rights?
Customers can ask to see their data. If they have a complaint about their data they should contact The Royal Oak using the details below and if not satisfied, the Information Commissioner’s Office at www.ico.org.uk